Beyond Words - The Power of Reading Emotion
Emotional intelligence plays a significant role in business.
People communicate not only with words but also with emotions, feelings, and many non-verbal actions that others can pick up on.
If you live with someone for a long period, such as your parents or loved ones, you will know their emotional state just by meeting them. It's because repeated interactions over time allow you to comprehend their emotions.
However, it gets harder when it comes to strangers, like a random person you meet on the street.
Since you've never seen them happy, sad, or anxious, it takes a little effort to recognize their mood, like asking questions or taking time to observing their behavior.
In business, your ability to determine the other partners' mood plays a critical role in entering into discussions and signing deals.
Can you tell if your partners are in a good mood or if they're coming out of an argument with their spouse before meeting you?
These hidden influences can make or break communication.
Connecting with others requires skills and experience. Emotional intelligence is a skill that you can learn and improve with practice and time.