The boss who made me coffee
It was a quiet morning, and I was at the front desk.
The boss offered to make me a coffee. It was the best cup of coffee I'd had in a long time, not because of how good it was, but because of how carefully and thoughtfully it was made.
The best products are made with empathy and understanding. They cannot be learned in courses, but only through observation of others.
It takes time to understand, but it lasts forever.